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Troubleshooting

Fixes for common issues — SmartScreen warnings, a forgotten password, update problems, GST totals that don't reconcile, and performance on large books.

Most issues have a quick fix. If you're still stuck after this page, check the FAQ or email support@acronixbooks.com.

"Windows protected your PC" on install

This SmartScreen prompt appears for newer apps whose code-signing reputation is still building. Click More info → Run anyway. See Installation for the full flow.

I forgot my password

Use your recovery code to regain access, then set a new password.

No recovery code, no reset

Acronix Books encrypts your book locally, so there's no server-side password reset. If you have neither the password nor the recovery code, the local book cannot be decrypted. If you had cloud sync enabled with valid credentials, restore from cloud on a fresh setup.

The app won't update

  • Confirm you have an internet connection and try Settings → Updates → Check for updates.
  • Restart the app to let a downloaded update apply.
  • If it still fails, download the latest installer from the download page and run it over your existing install — your data is preserved.

My GST totals don't reconcile

  • Make sure every invoice, credit note and debit note for the period is entered and dated in that period.
  • Check that each item has the correct HSN code and tax category — see Tax setup.
  • Compare the GSTR-1 taxable value with your P&L sales for the same dates; a gap usually points to a missing or mis-dated voucher. Full method in GST filing.

Tax is calculating as IGST when it should be CGST + SGST (or vice versa)

This is driven by state. Check that your company state and the party's state are set correctly — same state means CGST + SGST, different states mean IGST.

The app feels slow on a large book

Acronix Books virtualizes lists and is built to stay responsive past 50,000 vouchers per financial year. If you notice slowdown:

  • Narrow report date ranges to the period you actually need.
  • Make sure background sync isn't running during heavy data entry.
  • Confirm the machine meets the system requirements.

When contacting support

Include your app version (Settings → About), your OS version, and the exact steps that trigger the problem. It gets you a faster, more accurate answer.